Returns

RETURNS POLICY

You can, within 28 (twenty-eight) days of receiving a product ordered from www.hurstbrook.com return any product that you are not completely happy with. Once you decide to return any product you must not use it and must take good care of it while it remains in your possession. The product must be returned to us undamaged, not fitted and in the same state that it was sold to you in as 'new' condition (e.g not covered in oil or prints - fit for resale) Products should be returned in original packaging without labels on the manufacturers packaging -The returned goods are your responsibility until they are delivered to our premises. Please allow up to up to 7 workings days to refund your returns, we will refund you to your original payment method. Refunds back to a credit or debit card can take up 2-3 days to show in your account.

Please include your full details, the reason for return and if you are looking to exchange or refund the item. Any items returned to us without this information will not be processed.

We will not be liable for any damaged goods whilst being returned to us. We recommend that any items needing to be returned are done so in the original packaging to avoid such damage and is fit for re-sale. If you are returning a product that was sent to you in a branded manufacturers packaging or box please ensure it is returned with this packaging or box intact. Please do not tape, write or damage a branded product packaging or box, the branded product along with its packaging will need to be re-stocked ready for the next customer as you received it. If the original packaging is damaged a re-boxing fee may be deducted from your refund.

We recommend returning all items recorded or signed for by a courier or Royal Mail. If you are using Royal Mail please ask for a proof of posting receipt. This will be required to claim for any items lost in transit.

RoughTrax will not be held responsible for any returns postage cost for items supplied as ordered.

INTERNATIONAL RETURNS

If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the parcel contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the items will be returned to you. Under no circumstances will we pay customs duty in order to receive returned items.